You must edit the receiving groups and choose to prioritise an individual instructor. As a venue, you are able to then remove all of the other groups in the receiving groups so it just shows that person (or peoples) name. This means the request will only go to that person(s) and no one else. Or, you can prioritise that person, but leave the other receiving groups on. This means that if your prioritised instructor is able to cover, they will be chosen, but if they are not able to cover, then the app will choose the next most relevant instructor.
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I know who I want to cover – how do I make sure they will be chosen?
Cover Ninja, October 2019
