How it works
1. Create your profile
Create your venue profile and set your class pre-requisites to be confident that any cover instructor chosen has the right qualifications & experience to deliver a great class for your members. This set up means that your instructors are still responsible for finding cover but the app will choose someone according to YOUR criteria.
2. Maintain control
Control and manage your cover groups within the app and set your groups in order of preference for when the app is sourcing a cover instructor. You can create favourite groups as well as block instructors you don't want to cover at your venue. The app will automatically know who to give preference to when choosing a cover instructor.
KEEP IN THE LOOP
3. View upcoming covers
Whenever a cover instructor is confirmed for your venue you will receive a notification and have the opportunity to view the profile of the cover instructor to know who to expect when they cover the class. Venue staff are able to see a "quick view" of who is covering at the venue that day/week/month but there is no need for them to manually update the studio timetable, as Cover Ninja has already done it!
4. Post cover requests
Most of the time your instructors will post cover for their classes through the app themselves (using the pre-requisites you have already set) but you have the ability to post cover requests as well if you need. Using all the pre-requisites that you set for each class, Cover Ninja does all the hard work behind the scenes, only contacting instructors that are relevant and fit the bill for that class. You will receive a notification when an instructor has been confirmed.
5. Rate the cover instructor
When the work is complete, rate the instructors profile in turn helping to maintain a high quality work standard. If they were great, add them to a favourites list, and if you had a bad experience (hopefully this won't be the case!) you are able to block them or remove from a favourites group.
Reduce up to 90% of wasted staff time
It is proven that a single venue will spend in excess of 2 hours a day managing the class cover process. Cover Ninja removes this inefficient, wasted time. Your staff should be doing work that impacts your business, not doing hours of admin that Cover Ninja can do in seconds.
Cover Ninja can save each venue up to £6500 per annum of unnecessary cover management staffing costs. Save this and reduce your operating costs, or repurpose your studio coordinator to improve productivity.
Control who covers in your venue
Utilising pre-set venue criteria and preferences allows you to regain control over who teaches in your venue. Block instructors so they never receive cover requests or teach in your venue again and add top performing instructors to favourites lists so they are given priority for covers.
Stay within the GDPR law
With Cover Ninja, you (and your team) can stop emailing or sharing sensitive instructor data. There is no more emailing round the club’s cover list. You abide by the law and everyone’s data is protected.
Reduce class cancellations
Cover Ninja continues to demonstrate a 98% class cover fulfilment rate. Stop cancelling classes and upsetting members because you cannot source a cover instructor.
Increase your GEX instructor resource
Cover Ninja boasts a Nationwide database of highly qualified GEX instructors. Connect with them on Cover Ninja and grow your cover lists.
Remove the reliance of the studio coordinator
Recruiting a studio coordinator based on the quality of their ‘black book’ is no longer necessary. Cover Ninja is a Nationwide GEX database and provides real-time operational visibility. It can be accessed 24 hours a day, 7 days a week, anywhere in the World, by anyone you set access preferences to. Everyone is kept in the loop and is up to date.
Get cover data insights
Use Cover Ninja’s data to help improve the service to your members. Is the same instructor posting for cover every week, do you have enough boxing instructors with availability on Monday nights and who are your star cover instructors that always pick up last minute cover? Get the specific data, act accordingly and improve member retention.
Keep instructors engaged
With instant, targeted cover requests. Instructors specify what types of classes they teach, their location range and availability so they will only receive cover requests that are totally relevant to them.
” Thank you for all the work done by the Cover Ninja Team, you have been essential help during this time. It’s a huge help now having a platform like yours, classes are all getting covered quickly, my instructors are not struggling or stressing and I have access to all the instructors info that have covered at Covent Garden so that I can easily send all my communications so easily from home. “
“ It has taken the stress out of finding cover. Love this app ”
Yoga Instructor from London who joined the Cover Ninja crew in October 2019
“ The Cover Ninja app is a fast and convenient way to find reliable class cover for group fitness instructors. I’ve recently used it twice for a recent work trip and had cover sorted within 10minutes of submitting my request “
BODYPUMP Instructor from London who joined the Cover Ninja crew in June 2019
” The system is going well and the instructors are enjoying the ease of it all. Definitely has saved some time on site trying to sort 🙂 ”
General Manager, Everyone Active.
“ The best thing for me is getting to cover in places that I never normally get offered to cover in ”
Fitness & Spin Instructor from Windsor who joined the Cover Ninja crew in December 2019
“ I love how quick the classes get covered on Cover Ninja ”
“ It makes the whole (cover) process quicker and more efficient ”
“ It’s so easy and convenient to use ”
BODYPUMP Instructor from Slough who joined the Cover Ninja crew in December 2019
“ The best thing is that its one post reaching all the suitably qualified instructors. Once posted, there are no worries and its fast ”
Yoga Instructor from Slough who joined the Cover Ninja crew in February 2020
“ The Customer care is excellent. Thank you for being prompt and showing care towards us the clients. Very good guidance, easy to follow and quick replies to emails ”
BODYPUMP and ETM Instructor who joined the Cover Ninja crew in December 2019
” I like how the app prioritises instructors you’ve used before and gives you all the contact details, certs and reminders you need to inform the gym. Getting cover was so manual before – across facebook groups, messenger, email, WhatsApp and it was hard to say on top of it. Now its much better! ”
Les Mills Instructor from London who joined the Cover Ninja crew in June 2019
“ The best thing is speed in searching cover, no more emails with copy and paste of addresses and scrolling through a list to find out who teaches what. It saves my time. Well done Cover Ninja!! ”
Cycling & Fitness Instructor from London who joined the Cover Ninja crew in January 2020
“ My first experience of Cover Ninja this week was easy and efficient both classes were covered immediately without hassle. Great app ”
Group ex Instructor from London who joined the Cover Ninja crew in October 2019
“ I don’t know what I would have done without Cover Ninja! “
Freestyle fitness instructor from London who joined the Cover Ninja crew January 2020